Contact luxorawood@gmail.com within 30 days of delivery to request a return. Items must be unused and in their original packaging for change-of-mind returns. Return shipping is the customer's responsibility for change-of-mind returns.
For damaged, faulty or incorrect items, send your order number and photos so we can arrange a suitable remedy at no additional return-shipping cost to you.
Contact us for return instructions before sending anything; do not return items to the parcel sender. Approved refunds go to the original payment method after the return is received and inspected. Your payment provider's processing time may vary.
Email us as soon as possible with your order number. We can request cancellation before fulfilment begins, but cannot guarantee changes after processing or dispatch.